In order to meet Federal law requirements and in partnership with our banking partners, we are required to collect identifying information about our customers.
In order to move money with Pool or use the Pool Card, you may be asked to provide:
Your date of birth
Your zip code
Your full SSN
Your full mailing address
We verify your identity through a software partner. Sometimes we will not be able to verify your identity because your name or address has recently changed, or for other reasons.
If we are unable to verify your identity we may ask you for additional information. You are always welcome to email [email protected] for help creating an account.