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My transfer from Pool hasn't arrived in my bank account yet. What should I do?

Transfers from Pool to an external bank account

Transfers can take up to five business days to become available in your bank account. If a transfer hasn't arrived after ten business days, please contact us at [email protected] so we can trace the transfer. We'll provide you with the transfer's trace number, which you can share with your bank to help them track the payment.

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