How does my physical debit card work across multiple Pools?
Your physical Pool debit card can be used with any Pool you have permission to spend from.
To choose which Pool your physical card spends from, sign into Pool and select the Pool shown beneath your card. The selected Pool or your Personal balance becomes your card’s active spending source.
How are virtual cards different?
Each Pool has its own virtual debit card with unique card details. You can use a virtual card online or add it to a supported digital wallet.
Unlike the physical card, which can be switched between Pools, each virtual card is permanently associated with a specific Pool.
Physical and virtual cards can be used at the same time. Transactions are charged to the Pool associated with the card that was used for the purchase.
If membership or Pool status changes
If you leave or are removed from a Pool, your virtual card for that Pool will no longer work and your physical card can no longer be used to spend from that Pool. If a Pool is archived, its virtual cards will no longer work and physical cards can no longer be used to spend from it.
Your physical card can still be used with your Personal balance and other Pools where you have permission to spend. Choose an eligible spending source before using it.
If you join the Pool again with a role that allows spending, you’ll need to set up a new virtual card. Your previous virtual card will no longer work. Reopening a Pool does not automatically restore card use.
Learn more about leaving a Pool or archiving a Pool.