You can lock either a virtual or physical Pool debit card at any time. While a card is locked, it cannot be used for new purchases or transactions.
Lock a virtual debit card
Log into Pool at app.poolmoney.com.
Open the Pool or personal balance associated with the virtual card.
Select Virtual card at the top.
Select Lock card.
Lock a physical debit card
Log into Pool at app.poolmoney.com.
Select Lock next to your physical card.
Unlock a card
Follow the same steps and select Unlock card to restore access.
If your card may be compromised
If you believe your debit card information has been compromised or notice unusual activity, contact support at [email protected] as soon as possible.
If your card is missing, see What should I do if my card is lost or stolen?