You can lock either a virtual or physical Pool debit card at any time. While a card is locked, it cannot be used for new purchases or transactions.
Lock a virtual debit card
Log into Pool at app.poolmoney.com.
Open the Pool or personal balance associated with the virtual card.
Select Virtual card at the top.
Select Lock card.
Lock a physical debit card
Log into Pool at app.poolmoney.com.
Select Lock next to your physical card.
Unlock a card
For a card you locked yourself, follow the same steps and select Unlock card.
If your card may be compromised
If you believe your debit card information has been compromised or notice unusual activity, contact support at [email protected] as soon as possible.
If your card is missing, see What should I do if my card is lost or stolen?
If membership or Pool status changes
If you leave or are removed from a Pool, your virtual card for that Pool will no longer work and your physical card can no longer be used to spend from that Pool. If a Pool is archived, its virtual cards will no longer work and physical cards can no longer be used to spend from it.
Your physical card can still be used with your Personal balance and other Pools where you have permission to spend. Choose an eligible spending source before using it.
If you join the Pool again with a role that allows spending, you’ll need to set up a new virtual card. Your previous virtual card will no longer work. Reopening a Pool does not automatically restore card use.
Learn more about leaving a Pool or archiving a Pool.